Many of our newest releases are pre-orders, which may take four to six weeks to ship. Check your order summary to find your estimated ship date and your order status. If you still have questions, contact us here.
You may cancel your order for a full refund at any time before your order is shipped. After that, shipping is non-refundable. You can contact us by phone at: (800) 997-2101 or Click here to email about canceling your order.
Please check your spam folder or any alternative email account you may have used to make your purchase, to locate your order confirmation email. If you still have trouble finding it, please contact us at [email protected]
Check your order summary to find the most up-to-date tracking information. Please note that international shipments may be subject to customs clearance in the receiving country, which may push delivery times beyond our original estimates. If you have questions about an order that has already shipped but that you have not yet received, contact us here.
Orders shipped outside of the United States may be subject to import taxes, customs duties, and fees levied by the receiving country. Additional charges for customs clearance must be fulfilled by the recipient; Third Rail Publications has no control over these charges, nor can we predict what they may be.
Customs policies vary widely; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
Shipping costs are calculated based upon the physical size, weight, value, and destination of each shipment against the most competitive rates from UPS and FedEx. A handling fee is applied to each additional item contained within an order.
All items are carefully packed, protected, and shipped by our professional in-house shipping team. Domestic orders are shipped via USPS, FedEx, and UPS. In order to maintain accurate parcel tracking, orders shipping to Canada will be sent via FedEx International or UPS.
*All orders will be provided with door-to-door tracking information.
We accept payment from all major credit cards, PayPal and PayPal Credit. We do not accept cash, checks, money orders, or wire transfers.